In January 2020 bought 6 Korean Air Line tickets to travel in May to Toronto stopping over Seoul. In March Digital Travel handled my refund process free of charge. Refund received in early July. During the 4 months wait I have called a few times. The agent returned my phone call every time and explained to me what was going on. I must say I am a very happy customer compared to those who are still waiting/fighting for refund from other travel agents. I will be sticking to Digital Travel in my future travel. Highly recommended. Good price, good service, what more do you want.